Real-Time Updates

When the agent creates an urgent task at 3 AM because it detected a critical alarm on compressor C-02, the shift coordinator who has the dashboard open sees that task appear on their Kanban at that very moment — without refreshing the page, without waiting for the system to "update." Real-time updates guarantee that no one is making decisions based on outdated information.

What is it for?

In an industrial environment where events occur continuously — alarms, equipment status changes, technician messages, task updates — a static dashboard that requires manual refresh is an operational problem. Real-time updates keep all dashboard users synchronized with what is happening right now.

Real-time updates allow you to:

• See new alarms appear on the panel the moment they occur
• Watch Kanban cards move when a technician changes a task's status
• Receive WhatsApp messages in the dashboard without refreshing the conversation
• See the connection status of WhatsApp numbers and sensors update instantly
• Receive notifications in the Notification Center without waiting

How does it work?

The dashboard maintains a permanent connection with the server through a WebSocket — a two-way channel that stays open while the user has the dashboard active. When something changes in the system (a new alarm, an incoming message, a task status change), the server sends it immediately to all users who have the dashboard open.

This system works completely transparently — no configuration is required and there is no button to activate it. It simply works.

If the connection is interrupted (for example, due to an internet outage at the plant), the dashboard automatically detects the disconnection and switches to a periodic update mode — querying the server every few seconds to stay current. When the connection is restored, it automatically returns to real-time mode. The user does not need to do anything.

What updates in real time?

How to use it?

No configuration is required. Real-time updates are automatically active for all authenticated users on the dashboard.

Real-time connection status indicators

The dashboard may show a subtle indicator when the real-time connection is active. If you see a "reconnecting" or "no connection" indicator, it means the WebSocket connection was temporarily interrupted — the system is in periodic update fallback mode. When the connection is restored, the indicator will disappear.

Considerations for users with unstable connections

In plants with unstable Wi-Fi or satellite connections, the WebSocket connection may disconnect frequently. The fallback mechanism guarantees that data is always up to date, though with a latency of a few seconds rather than milliseconds. For day-to-day operational work, this difference is imperceptible.

Key benefits

• Dashboard always up to date without manual user actions
• Critical alarms visible instantly — no waiting for the page to "refresh"
• Real-time coordination between multiple dashboard users working simultaneously
• Automatic fallback mechanism when the connection is unstable
• No configuration or additional cost — included in all plans
• Compatible with all modern web browsers

Common use cases

Scenario 1: Coordination during an incident A compressor generates a critical alarm. The agent creates the task automatically and notifies the on-call technician. The coordinator in the control room sees the new card appear on the urgent Kanban in real time. The shift supervisor on another screen sees the same update. Both can coordinate the response without first calling each other to "catch up" — they are already caught up.

Scenario 2: Monitoring messages during on-call shift The on-call support technician has the dashboard open while performing other tasks. When an operator sends a message to the WhatsApp agent reporting a failure, the technician sees the message appear in the conversations section in real time. Even though the agent responds automatically, the technician can see whether the response was adequate and whether they need to intervene personally — all without checking their phone or refreshing the page.

Scenario 3: Tracking maintenance progress The maintenance manager has the Kanban visible on their screen during the compressor C-01 overhaul. As the team of technicians progresses through the work stages, the cards move between columns in real time: from "To do" to "In progress," then to "Review," and finally to "Completed." The manager follows the progress without calling the shift supervisor every hour.