Departments

When to use this

You need to create departments when you want to organize your team and control how tasks and notifications are routed. Departments are the foundation of all automatic assignment in Rela AI.

Why departments matter: Departments organize your team and determine task routing. When an alarm creates a task automatically, the department determines who gets notified. Without configured departments, automatic tasks have nowhere to go.

Real-world example: Your plant has a Maintenance department and an Operations department. When a sensor detects excessive vibration on a pump, the machine agent creates a task and automatically assigns it to the Maintenance department. Only technicians in that department receive the notification.

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What is a department

A department groups your organization's personnel and allows filtering tasks and assignments. Departments are the main organizational unit connecting people, tasks, and agents.

Create a department

1. Go to Organization > Departments.
2. Click Create Department.
3. Complete the form:

Name validation

The name must meet the following requirements:

• Minimum 2 characters, maximum 64.
• Must start with a letter.
• Only allows alphanumeric characters, hyphens (-), and underscores (_).

Department list

The main view shows a card grid with:

• Name of the department.
• Description (truncated to 2 lines).
• Creation date.
• Buttons to edit and delete.

Edit a department

1. Click on a department to view its details.
2. Click Edit Department.
3. Modify the name or description.
4. Save the changes.

Delete a department

You can delete a department from the list or from the detail view. A confirmation dialog is shown before proceeding.

Usage in the platform

Departments are used in:

• Tasks — Filter and organize tasks by department. The task code is generated based on the department.
• Personnel — Group team members by department.
• Machine agents — Automatically assign tasks to a department when an event is detected.
• Agent actions — The assign_task action can assign tasks to specific departments.

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See also

• Personnel — Register members and assign them to departments
• SLA Management — Configure response times per department
• Create a Machine Agent — Assign automatic tasks to departments
• The Dashboard — Monitor activity by department
• Notification Channels — How department personnel get notified