Email accounts

What is an email account

An email account is the connection between your business email address and the platform. Through Postmark, it allows your AI agent to automatically send and receive emails on behalf of your company.

Each email account is linked to a specific email address and must go through a verification process before it can be used.

Register an account

1. Go to Email > Accounts in the sidebar.
2. Click Register.
3. Fill in the form fields:

4. Click Save.

When the account is registered, a Sender Signature is automatically created in Postmark. The initial status will be pending_verification and the verification will be marked as unconfirmed.

DNS verification

For Postmark to send emails on behalf of your domain, you need to configure the following DNS records with your DNS provider:

Steps to verify

1. Access the admin panel of your DNS provider (e.g. GoDaddy, Cloudflare, Namecheap).
2. Add the DNS records shown on the account detail screen.
3. Go back to Email > Accounts and click Verify next to the account.
4. When Postmark confirms the records, the status will automatically change to active.

DNS propagation may take from a few minutes to several hours depending on your provider.

Receiving emails (Inbound)

When the account is registered, a receiving address is automatically generated using plus-addressing. This address allows incoming emails to be processed by your AI agent without additional configuration.

Account statuses

Account fields